Senior Key Account Executive | Freight Forwarding Industry Full Time

The new role :

• Drive mutually beneficial outcomes that meet both the customer’s expectations (service quality, fair pricing) and company objectives (gross margin, profitability, service expansion, and new project opportunities). ·
• Identify and pursue opportunities to introduce and sell additional services, deepening the integration between the company and the customer. ·
• Manage customer feedback, address inquiries promptly, and compile insights for monthly reporting to support discussions with the Business Development Manager. ·
• Collaborate with Customer Service, Demand & Supply Planning, and Operations teams to ensure service levels consistently meet agreed standards. ·
• Coordinate with country management to execute projects aligned with customer expectations. ·
• Partner with the Business Development Manager to manage the onboarding process for new customers. ·
• Monitor customer business developments proactively, preparing for and adapting to proposed changes. ·
• Support negotiations and contract renewals in collaboration with the Business Development Manager or Country Head of Commercial.
• Conduct regular meetings and Quarterly Business Reviews to strengthen contractual relationships and foster long-term partnerships.
• Track and analyze customer performance against KPIs, preparing monthly performance reports.
• Provide support on ad-hoc projects and initiatives to achieve team and company goals.

Requirements:

• University degree in Marketing/Business/Management / Engineering or equivalent · Required Languages: English and Malay Language, proficiency in Mandarin is a plus.
• Minimum 4 years of working experience in the corporate sales, key accounts or area, experience.
• Gained from logistics, FMCG or food and beverage industries would have definite advantages. ·
• Experience in industries of Logistics/Warehouse should be an advantage. ·
• Excellent commercial and communication skills. ·
• Proactive and positive approach to customers externally and internally. ·
• Strong mathematical/statistical and presentation skills. ·
• Highly proficient in MS Office (PowerPoint & Excel) ·
• Capable of utilizing Business Intelligence tools.

To Apply

If you’re interested in this role, click ‘apply now’ to submit your resume (in MS Word format) to vivien.joshua@careerhorizons.com.my Due to overwhelming responses, we will only be able to contact shortlisted candidates.

Job Ref: 20250711/027

Consultant: Vivien Joshua

Registration No: 201901037350 (1346680-W)

EA Licence No: JTKSM 949A