Customer Service Representative (Mandarin Speaker) Full Time NEW

Company Overview :

Our client is a key player in the fast-paced and ever-evolving B2B commerce sector, dedicated to enhancing user experience by ensuring seamless service delivery that surpasses customer expectations. Their data management team currently oversees data integration for over 100 major FMCG companies across Southeast Asia. They are now seeking a Software Engineer to join their team.

Responsibilities

• Ensure incidents are logged and updated in the helpdesk ticketing system
• Learn and achieve good understanding of product features
• Guide supplier and buyer on portal usage and process.
• Provide service provisioning and training for supplier
• To assist buyer and supplier enquiries on business/trading processes.
• Response to inbound and outbound calls in a professional manner and providing solutions and advise where appropriate.
• Troubleshoot and resolve suppliers issues within system accessibility.
• Ensuring service quality level are maintained and all issues is handled in a timely manner.
• Escalate clients’ requests and complaints to appropriate specialists.
• Update clients about their request and feedbacks status accordingly.
• Gather clients feedback, identify problem trend and report to supervisor for discussion or service enhancement.
• Perform other related duties on ad hoc basis.

Requirements:

• Candidate must possess at least a Diploma in any field.
• At least 2-3 year(s) of working experience in the related field (Helpdesk or Call-Centre) is an added advantage for this position.
• Preferably Executives specializing in Customer Service or equivalent.
• Required language(s): Bahasa Malaysia, Mandarin, English
• Ability to effectively communicate, both written and verbally
• Ability to focus on a dynamic work environment and thrive while responding to evolving product inquiries.
• Courteous with strong customer service orientation
• Knowledge in e-Commerce will be an added advantage.
• Ability to work as a team member, as well as independently.
• A team player.
• Knowledge in usage of Microsoft Office