HR Service Centre Full Time

Company Overview

A well-established manufacturing MNC that is a strong player in its industry and has a strong presence globally.

The New Roles :

• Receive all initial HR calls/web/email/instant message inquiries regionally and provide basic customer service for multiple clients.
• Ensures employee/ manager inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
• Conduct basic research, process transactions (on systems to which Tier 1 has access, with appropriate authentication and within security and data management guidelines), and answer questions (including FAQs) using the Knowledgebase.
• Escalate issues that cannot be answered using the Knowledgebase through the case management to Tier 2 – Site Ops or 3rd Party Administration Service Providers
• Actively contributes to delivering, maintaining and improving HR services, procedures and processes to increase employee satisfaction, driving performance and achieving results.
• Attend mandatory training sessions to stay updated on HR policies and procedures
• Attend internal team meeting across the different time zones.
• Utilizing software, databases, scripts, and tools appropriately

Requirement to succeed

• Customer service oriented. Good listening skill.
• Excellent verbal and written communication skills
• Able to multitask and ale to learn under pressure
• End User navigation of technology/tools, e.g. Talent Connect, SAP, MyHR, Service Now
• Experience writing training documents and SOP

To Apply

If you’re interested in this role, click ‘apply now’ to submit your resume (in MS Word format) to huicheng.heng@careerhorizons.com.my. Due to overwhelming responses, we will only be able to contact shortlisted candidates.

Job Ref: 20241104/087

Consultant: Hui Cheng Heng

Registration No: 201901037350 (1346680-W)

EA Licence No: JTKSM 949A