Customer Service (Mandarin speaker) | logistics MNC | Bayan Lepas Full Time

– Ensure timely quotation is sent to the Customer and ensure booking is confirmed & sent timely.

– Support the operations & Sales in the execution of the service delivery.- Carrier/vendors relations e.g. secure spot rates, equipment, space protections, priority haulage, customs broker provide us the service level agreed upon.

– Monitor timely issue/query resolution from the operation team & timely response to customer enquiries.

– Monitor data integrity of systems.

– Responsible for cross sell/up sell, customer retention and follow up on Freight Outstanding.

– Monitor, record and report the performance of our services with suitable recommendations to improve be it is a Service delivery wins or Service failures.

– Work with the sales team to establish and strengthen customer relationships.

– Ensure service excellence and develop best-in-class platform for the customer/client.