Operation Manager | Franchise | F&B Full Time NEW

Company Overview

Our client is a growing coffee franchise business focused on delivering quality coffee and a consistent customer experience across its outlets. The company places strong emphasis on operational efficiency, inventory management, service standards, and outlet performance.

As part of its growing team, the company is seeking an experienced Operations Manager to oversee daily operations across multiple outlets. The role involves managing outlet performance, coordinating warehouse and inventory activities, overseeing manpower planning and staff development, and ensuring consistent compliance with operational standards. The ideal candidate will be hands-on and proactive, with the ability to improve operational efficiency and support the company’s continued growth.

Key Responsibilities

Outlet & Operations Management

• Oversee and monitor the daily operations of multiple coffee outlets to ensure smooth and
  efficient business operations.
• Ensure outlets consistently meet company standards for service quality, product quality,
  cleanliness, and operational procedures.
• Monitor outlet performance, identify operational issues, and implement appropriate
  solutions.
• Conduct regular outlet visits and ensure compliance with company SOPs and operational
  standards.
• Support new outlet openings, operational setup, and implementation of company
  procedures.

Inventory & Warehouse Management

• Oversee warehouse and inventory management, including stock receiving, storage,
  distribution, and stock movement.
• Monitor inventory levels and ensure sufficient stock availability for all outlets.
• Implement proper LIFO (Last-In, First-Out) inventory practices where applicable to
  ensure effective stock rotation and management.
• Conduct regular stock checks and inventory reconciliation to minimize wastage,
  discrepancies, and stock losses.
• Coordinate stock replenishment and distribution between warehouse and outlets.
• Work closely with suppliers and relevant teams to ensure timely delivery and availability
  of products and materials.

Staff Management & Scheduling

• Manage manpower planning and prepare staff schedules based on outlet requirements and
  business needs.
• Monitor attendance, punctuality, staffing levels, and employee performance.
• Lead, motivate, and develop outlet teams to achieve operational and business targets.
• Identify manpower gaps and coordinate recruitment or deployment requirements with HR.
• Ensure staff are properly trained on operational procedures, customer service, product
  knowledge, and company standards.

Leadership & Performance Management

• Provide strong leadership and direction to outlet teams and supervisors.
• Set clear expectations and monitor team performance against operational KPIs.
• Coach and mentor team members to improve productivity, service quality, and operational
  efficiency.
• Handle operational issues, staff concerns, and customer complaints professionally.
• Prepare operational reports and provide regular updates to management.

Requirements

• Minimum 3–5 years of relevant management experience in F&B, coffee, beverage, or
  franchising operations.
• Proven experience managing multiple outlets, teams, or operational functions.
• Strong knowledge of inventory and warehouse management, including stock control and
  stock rotation.
• Experience in staff scheduling, manpower planning, and team management.
• Proven ability to manage and motivate a team in a fast-paced F&B environment.
• Coffee knowledge or experience in the coffee industry will be an added advantage.
• Experience in beverage franchising or multi-outlet operations is highly preferred.
• Willing to travel between outlets and warehouse locations within the Klang Valley.
• Hands-on, responsible, proactive, and able to work independently.
• Must be comfortable working in a fast-paced and dynamic environment.

Preferred Skills

• Coffee preparation and product knowledge
• Multi-outlet operations management
• Warehouse and inventory control
• Staff scheduling and manpower planning
• F&B SOP implementation
• Training and team development
• Cost and wastage control
• Problem-solving and operational planning

To Apply

If you are interested in this role, click ‘apply now’ to submit your resume (in MS Word format) to ohanna.lee@careerhorizons.com.my. Due to overwhelming responses, we will only be able to contact shortlisted candidates.

Job Ref: 20260817/029

Consultant: Ohanna Lee

Registration No: 201901037350 (1346680-W)

EA Licence No: JTKSM 949A