Account Management Executive | Mandarin Speaker (Property Industry) Full Time

Company Overview
Our client is a leading real estate agency and advisory firm with a strong global presence, specializing in property sales, project marketing, and investment opportunities.

Key Responsibilities

1. Task Prioritization & Compliance

Prioritize daily work tasks to achieve set objectives.
Adhere to Standard Operating Procedures (SOPs) in all operational activities.
Monitor, report, and review campaign progress, providing weekly/monthly updates to management.
2. Client Relationship & Account Management

Identify and fulfil customer requirements, ensuring timely communication on campaign status and plans.
Provide advanced account management support, particularly for Tier 1/Corporate clients.
Maintain accurate data records related to campaign performance and communications.
Develop and nurture long-term relationships with potential leads and existing clients.
3. Client Onboarding & Marketing Support

Execute onboarding processes for new clients, managing inquiries and requests effectively.
Liaise with internal teams to assist overseas clients during onboarding and campaign execution.
4. Reporting & Performance Tracking

Generate recurring reports on campaign performance for clients.
Follow up with clients on campaign listing performance and propose updated strategies as needed.
5. Consumer Verification Calls

Conduct cold/warm calls to verify potential buyer leads from marketing campaigns (e.g., Facebook, company websites).
Ensure accuracy of buyer lead information before transferring into the internal system.
6. Contract & Renewal Management

Proactively engage with existing clients to discuss renewals before contract expiration.
Strengthen client relationships by securing new contract agreements.

Qualifications

Education

Diploma/Degree in Business, Marketing, or related fields (preferred).

Work Experience (Required)

• 1–2 years of account management experience.
• 1+ years of direct client-facing experience.
• Work Experience (Preferred)
• Project management background.
• Real estate industry knowledge.
• Website/listing portal account management experience