IT Helpdesk L1 Support | Listed International Tech Group | Kota Damansara Full Time

Company overview

Leveraging on the IT expertise gained through the years, the company expanded into a total solutions provider that offers Cloud computing, Network services, Value-added outsourcing services, WAN services to Systems integration services to facilitate businesses in globalization and digitization.

The new role

·         Handle all inbound calls pertaining customer general inquiries, comments, complaints, feedback and other raising issue related to the company’s products.

·         Create & handle all tickets to customer cases and follow up closely until case resolved.

·         Work closely with Sales & Level 2 Support Team for client contracts expiration and further technical assistance.

·         To exceed customer expectations in terms of customer service and accurate information.

·         Achieve the required KPI elements and SLA.

Requirements to succeed

·         At least 1 year of working experience in Level 1 Helpdesk Support.

·         Willing to work long hours and on shift work.

·         High command of spoken and written English.

·         Proficiency in Mandarin or Japanese is an added advantage.

·         Hardworking, ability to take challenges and meet tight deadlines.

Rewards gained

The opportunity to join a fast-expanding Group which is a global leader in its field of industry and offers excellent career progression opportunities. The Group strongly encourage employees to develop their strengths and recognize their achievements accordingly.

To Apply

If you’re interested in this role, click ‘apply now’ to submit your resume (in MS Word format) to jenn@careerhorizons.com.my. Due to overwhelming responses, we will only be able to contact shortlisted candidates.

Job Ref: 20220817/006

Consultant: Jenn C.

Registration No: 201901037350 (1346680-W)

EA Licence No: JTKSM 949A