Manager, Customer Support | MNC Tech Group | Petaling Jaya Full Time

Company overview

Join a leading MNC Tech services Group in their team based in Petaling Jaya. Great learning opportunity and career progression lies ahead with their fast-growing team undergoing business diversification.

The new role

Reporting to the COO, your role is to lead and engage the team to achieve high customer satisfaction and win customers over as promoters in both a B2B/B2C environment. You are required to identify new tools and technologies to better serve customers via phone, email, social media, live chat, etc. Be part of the agile team to establish service levels for the department, develop and implement methods to record, assess, and analyze on-going customer feedback in order to create a frictionless experience for the customers throughout the user journey. You will also recommend or acquire updates and expansions to technology, equipment and policies that may improve customer service and retention.

Requirements to succeed

The successful candidate must have at least 8 years of relevant experience preferably with IOT background as well as a blend of managerial role. As a key strategic and operational leader, you should be passionate to deliver key service outcomes for customers and acquire excellent interpersonal skills. Ideally, you should be detailed oriented, analytical, good team player, proactive and enjoy working within a fast-paced, dynamic organization.

Rewards gained

The opportunity to join a fast-expanding Group which is a leader in its field of industry and offers excellent career progression opportunities. The Group strongly encourage employees to develop their strengths and recognize their achievements accordingly.

To Apply

If you’re interested in this role, click ‘apply now’ to submit your resume (in MS Word format) to margaret.ng@careerhorizons.com.my. Due to overwhelming responses, we will only be able to contact shortlisted candidates.

Job Ref: 20210820/046

Consultant: Margaret Ng

Registration No: 201901037350 (1346680-W)

EA Licence No: JTKSM 949A