Customer Service Officer (Mandarin Speaker) Full Time NEW

Working arrangement:
Monday to Friday: 9:00 AM – 6:00 PM

1st and 3rd Saturday: 9:00 AM – 6:00 PM

(If working on Saturday, an alternative weekday and Sunday will be off.)

Responsibilities:

· Providing excellent customer service to walk-in and call-in customers

· Attending to member and customer’s enquiries, feedback and requests

· Using in-store interactive tools and product promotions to drive sales

· Ensuring that visual merchandising standards are always adhered to

· Handling sales and membership transactions over the counter

· Proactively following-up on customers’ enquiries, feedback and requests

· Keeping regular engagement with customers and update them with promotions and new products launches and to maintain good relationship

· Performing daily stock take to ensure physical inventory and system record tallies

· With basic beauty background and knowledge is added value

· Any other ad-hoc projects/duties related to sales as per assigned.

Qualifications:

· Minimum SPM Level

· Prefer female with age between 20-35 years old, presentable look

· Minimum 1 year of relevant working experience

· Able to communicate effectively in English, Malay and Mandarin (To liaise with Mandarin speaking members and customers)

· Computer literate

· On a rotational scheduled basis.